iclub Fortress Hill Hotel

I rarely leave negative reviews, but I feel I need to share this experience. I was really looking forward to this trip and paid over 5,000 baht for my stay, expecting decent service and a smooth check-in — especially on the first day. Unfortunately, everything started going wrong from the beginning. At check-in, I was told my room was on the 11th floor, but it was actually on the 19th. I don’t understand why I was given the wrong information. Later, I tried to charge my phone using an adapter I brought from Thailand, but it didn’t work properly — possibly due to low voltage. I charged for almost 2 hours and the battery still didn’t go up. I asked the front desk if I could charge my phone there just for a few minutes while waiting for my friend to bring another adapter, but they refused and told me to buy a new one from the vending machine, which was quite expensive. I felt that was very unfair because I had my own equipment. I even brought my adapter down to show them and asked if they could check the electricity in my room. A housekeeper came twice and said the power was working, but still, my phone didn’t charge. I was exhausted from explaining everything again and again. The receptionist asked if I wanted to change rooms, but I was already too tired. All I wanted was to charge my phone. Finally, a kind housekeeper lent me her personal adapter — and I could finally charge my phone. By then, it was already late. I hadn’t eaten and most of the shops nearby were closed. What was supposed to be a relaxing first day turned into a frustrating and disappointing experience For the 5,000+ baht I paid, I honestly don’t think it was worth it. I expected better service from the start.

Front Desk customer service is good. Staff is helpful and courteous. Clean and tidy room. Good location. It is convenient to travel around

the hotel is good, location is good, near metro. alot of restaurants around, we enjoyed the food for affordable price.

Given its competitive rate, iClub Fortress Hill is more than worth aside from peak season. Pleasant surprises that simple breakfast of various breads and few drinks options are offered on complimentary basis, also simple/basic gym facilities are provided.

I recently stayed at this hotel with my mom, and I’m so glad I did! It was incredibly comfortable, quiet, and conveniently located. It was also spotlessly clean. After day by day, I must stay here again.

Need a temporary short stay due to home emergency repair. Overall an acceptable hotel stay that fit the price. One thing that bothered me is the wardrobe light cannot be turned off, disturbing my sleep.